Frequently
Asked Questions
Q) How many
domain names can I have in one account?
A) You may have one domain name in each account.
Q) How many POP3 (eMail) accounts can I have in one account?
A) There is no limit.
Q) How many ODBC links can I have in one account?
A) There is no limit.
Q) How many FTP accounts can I have in one account?
A) There is no limit.
Q) Do you offer Cold Fusion hosting?
A) Yes. We offer Cold Fusion Enterprise hosting at no
additional charge.
Q) What is your connection to the Internet?
A) LaMarSOFT uses a Tier-2 Internet backbone in the United
States which has public and private peering arrangements with
most large Internet backbones. There are only a handful of
Tier-2 providers in the world. LaMarSOFT's partners are
constantly improving their peering infrastructure to benefit
our customers.
Q) Does LaMarSOFT run Windows 2000 or Unix?
A) All of the LaMarSOFT servers run Windows 2000. We do not
currently have any Unix based hosting options.
Q) How do I transfer a .com, .net, or .org domain to your
services?
A) Click here
Q) Do you support international domains?
A) We are able to host most international domains.
Q) How much does additional disk space cost for Standard Level
accounts?
A) There is a MAXIMUM of 100MB disk space per domain. Check our
pricing page for details. If you need more space, call us
for options.
Q) Can I get a dialup account with you?
A) Yes. Click here for information.
Q) Is there a way to see my website at LaMarSOFT before the
DNS info for my domain is resolved?
A) Yes, Call us at 1-866-541-5922.
Q) How do I change the quota of an existing FTP account?
A) You can change the FTP account's quota using the web
control panel. Edit the existing FTP account. The "Quota
Max (in bytes)" field shows the maximum quota for the FTP
account. The "Quota Used (in bytes)" field shows the
amount of the quota that has been used by this FTP account.
You can change both of these values using the Edit Existing
FTP Account section of the web control panel. The FTP Quote
CANNOT exceed 100 MB.
Q) What about ASPmail and
JMail stuff?
A) ASPMail and JMail are supported. CDONTS is not supported.
Q) Can I serve WAP content at LaMarSOFT?
A) Yes. All of the LaMarSOFT web servers have the proper WAP
MIME types installed.
Q) Can I have my own dns like dns.myname.com?
A) We do not currently offer dns.yourname and
dns2.yourname.com with any of our accounts.
Q) What is the minimum contract length?
A) There is no minimum contract length.
Q) Is this for real? How can you guys offer all these features
for a flat rate?
A) We have a highly automated system, which reduces
administrative overhead. Without our web control panel, it
would be impractical.
Q) If I have bunches of domains, POPs, and ODBC links, are you
going to bill me with some hidden fee?
A) No, we do not have any hidden fee. You can have as many
POPs, ODBC links, and ftp accounts as you need
without any additional fees.
Q) Will you guys do custom dns work for me? (ex: route various
names within my domains to other servers)
A) No, we do not do any custom dns work. Our web control panel
automates everything needed to host websites and email on our
servers. Doing custom dns work negates the cost saving of
having an automated system.
Q) Do you offer MS-SQL support?
A) Yes, we offer MS-SQL7 database hosting. For more
information on SQL databases at LaMarSOFT, click
here.
Q) Do you offer MY-SQL support?
A) Yes, we offer MY-SQL database hosting. For more
information on SQL databases at LaMarSOFT, click
here.
Q) Is there any way that I can connect to my SQL Server
database via Enterprise Manager?
A) Yes, view the following URL for instructions:
Enterprise
Manager
Q) Do you offer telephone technical support?
A) No. Email technical support is much more cost effective.
Q) Can we see some of the sites you host?
A) We respect our clients, which means we do not use them to
sell accounts to new customers. Our own sites are hosted here
(of course), so check the links on the LaMarSOFT
home page.
Q) Do you support Java Servlets?
A) No.
Q) Do you support JSP (java server pages)?
A) No.
Q) Can I send bulk, yet target email using your servers?
A) No. We consider bulk email of any kind to be spam. We do
not tolerate spam.
Q) Can I order unlimited storage space?
A) No, we have a MAXIMUM of 100MB of disk space per domain. Check our
pricing page for details. If you need more space, call us
for options.
Q) Can I order unlimited bandwidth?
A) No, we have a MAXIMUM of 1GB of bandwidth per domain. Check our pricing
page for details.If you need more bandwidth, call us for
options.
Q) Can I try out an account for a while before I decide to
buy?
A) No, we do not offer trial accounts.
Q) Do I get telnet access?
A) No, but since these are Windows 2000 servers, you will not
need telnet access.
Q) Can my POP accounts be xyz@myname.com?
A) Yes. In fact, you can have as many POP accounts as your
need within your domain name.
Q) Can I forward all of the email from my domain to one email
account?
A) Yes.
Q) Which version of Perl do you guys use?
A) We use the latest version.
Q) What is the path to perl?
A) You do not need to know the path to perl, since .pl is
associated with perl on our Windows 2000 servers.
Q) What dns servers should I use when I transfer my domain?
A)
The
Primary Server Hostname should be: DNS229.DNS-SERV.COM
The Primary Server Net address should be: 208.195.14.229
The Secondary Server Hostname should be: DNS3.DNS-SERV.COM
The Secondary Server Net address should be: 208.195.14.243
Q) Do I get the ability to set a subdirectory as password
protected, and then maintain the list of user id's and
passwords?
A) Yes, you can do that using our web control panel.
Q) Can I set this up so www.mydomain.com and mydomain.com both
map to the same place?
A) By default www.domain.com and domain.com always map to the
same place.
Q) Can I set it up so that subdomain.mydomain.com would map to
a different subdirectory?
A) You can map subdomain.domain.com to
subdirectories within your account. That functionality
is handled through the web control panel.
Q) How long have you been in business doing this?
A) We have been in the computer business since 1978 and the
web business since 1994.
Q) How do I make a simple text web counter?
A) Use SSI (server side includes). Use .shtml
for the filename extension.
Q) How do I create custom
error pages?
A) That functionality is handled through the web control
panel. You can create custom error pages for as many errors as
you wish.
Q) Do your servers have the runtimes for Visual Basic
installed?
A) All of our servers have the VB5/VB6 runtimes installed.
Additionally, we have installed most of the ActiveX components
that ship with VB5.
Q) Is there any additional fee for using ASP?
A) There is no additional fee for using ASP.
Q) Do I put ASP and Cold Fusion pages in my cgi directory?
A) No, ASP and Cold Fusion pages never belong in the cgi
directory.
Place ASP and Cold Fusion pages in normal document
directories. Only CGI programs such as those ending in .PL (perl
scripts) or native Win32 .EXE programs belong in the cgi
directory.
Q) Can I change my default page from index.html to default.asp?
A) The default pages are set using our web control panel. You
can use any default page name you wish.
Q) The URL security utility only seems to accept the www
addresses. Will the security applied to the www address also
apply to the non www address?
A) It automatically applies to both.
Q) Error: Connection with Host: header containing unknown
local host name.
A) That error means that the server config has not been
refreshed since the site was added. When you add a new domain,
it is perfectly normal to see an error until the server
refreshes.
Q) I just created a new ODBC link, but I cannot get it to
work.
A) The web control panel lets you create ODBC links. However,
the links are not available until the cluster mirrors the
latest configuration details. The cluster mirrors the
configuration twice every day.
Q) Do you support VBScript 5 on your servers?
A) We are using the latest version of the MS scripting engine.
Q) Do you support the FileSystemObject?
A) Yes! Many other hosts disable the FileSystemObject permanently for security
reasons.
Q) How can my clients change their email account passwords?
A) They can change their own passwords using the web control panel.
Q) Do you guarantee a certain level of uptime?
A) No, we do not guarantee any specific quality of service.
However, we have implemented a solution to provide uptime. Our web service uptime is currently
better than 99%.
Q) Do you offer PHP hosting?
A) Yes! Included at no extra charge.
Q) I want to set up my LaMarSOFT account using a brand-new
domain name... should I register with LaMarSOFT or
another registration service?
A) It does not matter. However, it is generally a good idea to
register the domain name as quickly as you can if you
find a domain name that you would like to use that is
currently available. That way you know you will own the domain
name and will be able to use it.
Domain name registration at
LaMarSOFT is only $15/year.
Q) How long does it typically take for a site to 'go live'
after I register the domain name and set it up at LaMarSOFT?
A) When you set up a domain at LaMarSOFT, it is set up
immediately on our main server. Our clustered servers mirror
the configuration details from the main server once per day,
so it can take up to 24 hours for the clustered servers to
grab the details for the new domain. Internic generally takes
24-48 hours to get new domains ready. Sometimes Internic will
take longer than that, but most of the time Internic gets new
domain ready in 24-48 hours.
Q) Do you support DreamWeaver?
A) Yes! Included at no extra charge.
Q) Do you
support Visual InterDev?
A) Yes! Included at no extra charge.
